Shipping policy

We currently ship within the United Arab Emirates only. All orders are dispatched from our fulfilment location in Dubai.

Order processing

Orders are processed and dispatched within 1 business day.

Business days are Monday to Saturday, excluding UAE public holidays. Orders placed after 14:00 GST, or on a Sunday or public holiday, are dispatched on the next business day.

You will receive a dispatch confirmation email with tracking details as soon as your order leaves us.

Delivery times and rates

Free next-day delivery across all seven emirates. Orders typically arrive within 1–2 business days of dispatch, at no delivery charge.

Delivery estimates begin from the day of dispatch, not the day the order is placed. Deliveries to remote or rural areas may take an additional 1–2 days.

Tracking your order

A tracking number is emailed to you at dispatch. Please allow up to 24 hours for tracking to become active on the courier's system.

If you have not received tracking within 2 business days of ordering, check your spam folder, then contact us.

Delivery estimates are not guarantees

The timeframes above are estimates based on our courier's published service levels. We are not liable for delays caused by the courier, severe weather, public holidays, or other circumstances outside our control. We will always help you chase a delayed shipment.

Delivery address accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly.

If you spot a mistake, email contact@marhabdubai.com immediately — we can usually correct it before dispatch. Once an order has shipped, an address change is not possible and any redelivery cost is payable by the customer.

Failed delivery attempts

Our courier will typically attempt delivery up to 3 times and may also contact you by phone or SMS. If all attempts fail and the parcel is returned to us, we will contact you. Reshipment is available at the applicable delivery rate.

Lost or missing parcels

If tracking shows no movement for 10 business days from dispatch, please contact us. We will open an investigation with the courier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.

Damaged in transit

If your parcel arrives damaged, contact us within 48 hours of delivery with photographs of the item and the outer packaging. See our Refund and Return Policy for how we resolve this.

Contact us

Email: contact@marhabdubai.com
Response time: within 1 business day
Hours: Monday–Friday, 09:00–18:00 (GST, UTC+4)

Marhab Dubai is operated by DMUBARAK Online Seller, Dubai trade licence no. 1605792.

Last updated: 10 August 2026